This section is designed to help you overcome a problem that you may be experiencing with your VTech toy. We update this section regularly so if you have any feedback please contact us.
My V.Smile picture is pixilated/blurry
Please refer to your television manufacturer's manual and adjust the aspect ratio to 4:3, the V.Smile will then display at the correct dpi ratio in relation to the screen size.
My V.Smile picture is jumping/flickering
The vast majority of LCD and plasma screen televisions display a picture at 60hz, the V.Smile system is pre configured to display at 50hz, the television is therefore refreshing faster than the Vsmile can display.
Please refer to your television manufacturer manual and change the 'refresh rate' from 60hz to 50hz, the image should then appear stable.
My V.Smile/V.Smile Motion will not go past the introduction screen
Switch off the base unit, insert cartridge and push down firmly until a loud 'click' can be heard, the cartridge should not move freely when lifted from the console.
Re start the console and wait for the introduction to complete, the cartridge should then load automatically.
Where is my V.Smile microphone?
The V.Smile microphone is located within the games storage compartment, which can be found at the back of the console. The compartment is covered by a protective paper cover while in the box and should be removed to retrieve the microphone.
How can I use the WorkBook included in My Laptop?
The green button on the mouse is used as the "enter" key. To access the workbook mode select the green workbook key. The screen will then show "011". Move your mouse to the right then push it upwards so that "031" appears. Press the green button to confirm. 001 is now displayed. Now you can start using your workbook. Follow the activities on the book and try to answer the questions. To do so you can move the mouse upward (blue), downward (yellow), right (green) or left (red). The colours are marked around the mouse too!
You can find more instructions on the workbook!
How do I download my MP3s to my Kidizoom Pro?
To Download MP3 songs to your Kidizoom Pro, first connect the Kidizoom Pro to a computer with the supplied USB cable. After connecting, find the MUSIC folder located in the removable disk titled 'VTech 1070' or on the extended SD card if one is inserted. Copy your desired MP3 files to the MUSIC folder. After the MP3 files are copied, you can disconnect the Kidizoom Pro from computer. You are now ready to listen to your music on Kidizoom Pro!
Please note, Kidizoom Pro only supports MP3 files, so please double check the format of your files before you start the download process.
Which consoles can my V.Smile Learning Games be used with?
- V.Smile TV Learning Systems
- V.Smile TV Learning Systems with Writing Pad
- V.Smile Motion
- V.Smile Cyber Pocket (*excludes Backyardigans)
- V.Smile Pocket
Which consoles can my V.Smile Motion Learning Games be used with?
- V.Smile TV Learning Systems
- V.Smile TV Learning Systems with Writing Pad
- V.Smile Motion
- V.Smile Cyber Pocket
- V.Smile Pocket
Which Story Books can be used with my Storio Interactive E-Reader?
For the full range of Storio Story Books available please click here.
Which Learning Cartridges can be used with my MobiGo Touch Learning System?
For the full range of MobiGo Learning Cartridges available please click here.
My V.Smile Motion / V.Smile Cyber Pocket / V.Smile Pocket's power seems temperamental and turns itself off. What can I do?
As a troubleshooting remedy please try cleaning the metal connector strips on all of your Learning Game Cartridges with an acetone / alcoholic based solution, such as nail polish remover. If this does not prove successful please refer to the Returns Section for further information.
Please click here to download a Returns Form.
Can I purchase spare parts?
Parts such as spare Discovery Tree balls, Kidizoom battery covers and First Steps Baby Walker phones can be purchased on the website. Please visit the Spare Parts section on the website by clicking here.
For other replacements such as Laptop mice, battery covers, USB leads and attachment straps then please email consumer services.
My Kidizoom Pro doesn't recognise the music files I've uploaded, even though they appear on my computer.
The Kidizoom Pro is only able to display and play files which are in an MP3 format.
My Kidizoom has stopped working, is there anything I can try?
For information on reinstalling your camera, please refer to page 12, section 8 of your user manual.
Is Kidizoom Mac compatible?
Yes the Kidizoom Plus and Pro are Mac compatible.
How to I download games/extra content onto my Storio/MobiGo/InnoTab?
Visit our Learning Lodge Navigator section to download games/extra content for Storio, MobiGo or InnoTab. Please click here to find out how.
If I buy a VTech product through eBay - Am I still covered under the 12 month warranty in the event of a fault?
Unfortunately whilst VTech are happy to answer any queries on the product(s), we are unable to uphold any warranty claim on items purchased via Ebay. Our warranty is valid only for the original purchaser of products which are purchased from a VTech authorised retailer and is not transferable to another individual or company through unofficial outlets such as eBay. Any warranty queries for items purchased through online auction websites should be directed back to the seller for consideration.
InnoTab
Are the accents English on the InnoTab?
The InnoTab itself uses a UK English accent, however within the licensed cartridge games (purchased separately) the actual characters voices are used, which in some cases may be American. Some of the downloadable applications may also use an American accent, however all of the spellings and grammar will be UK English.
What SD Cards can I use with the InnoTab?
The InnoTab is compatible with any standard-size (not micro) SD or SD HC memory card from 1GB to 8GB.
Why won’t my InnoTab/Learning Lodge recognise my SD card?
You may need to format your SD card to FAT32. In order to do so, connect your SD card to the computer, right-click the removable storage icon and select ‘Format’.
Where is my InnoTab stylus/pen?
The pen is located in the pen holder, as detailed in the picture below:
Can I have multiple InnoTabs registered to one Learning Lodge account?
Yes, it is possible to have a number of InnoTabs (or other VTech devices, such as the Storio) on the same account (up to five devices).
Can I transfer a Learning Lodge application, that I have downloaded, to multiple InnoTabs?
Yes, you only need to download and pay for an application once. You can then individually connect each InnoTab to your account and transfer the applications.
Can headphones be used with the InnoTab?
Headphones are not supplied with the InnoTab, however there is a generic headphone port so that they can be used with the device, if desired.
Where can I buy the Pink InnoTab?
The Pink InnoTab is available from all good highstreet retailers.
If you have any further queries, please do not hesitate to contact our Consumer Services Department on 01235 546810 during our office hours of 8.45-17.30 (Mon-Thurs) or 8.45-16.15 (Fri).
Can the InnoTab play videos?
The InnoTab has the facility to play home videos, such as those taken with a personal digital camera or video recorder. The videos need to be in AVI format, with an MJPEG codec. They can then be transferred from your computer to the InnoTab, via the Learning Lodge File Manager. Please note that you will need to have an SD card in the InnoTab before you begin the transfer (see above for specifications).
Can I transfer my DVDs to the InnoTab?
It is technically possible to transfer DVDs and downloaded videos to the InnoTab, providing they are in the correct format (see above). If they are not in this format, they would need to be converted using third-party software. We advise that there may be legal restrictions associated with the use of commercial video files, movies, programs and other content for which VTech® accepts no responsibility or liability. Users should take responsibility for observing relevant copyright law in their country for this type of media.
Can the InnoTab store pictures?
Yes, the InnoTab has the facility to store and view images. All pictures need to be in a JPEG format and transferred to the console using the Learning Lodge Navigator. Please note that you will need to have an SD card in the InnoTab before you begin the transfer (see above for specifications).
Can the InnoTab play music?
Music can be transferred on to the InnoTab using the Learning Lodge File Manager, all files need to be in an MP3 format. If they are not in this format already, they will need to be converted before they are available to browse in the music file manager. Please note that you will need to have an SD card in the InnoTab before you can begin the transfer (see above for specifications).
How do I transfer videos/music/pictures to the InnoTab?
Videos, music and pictures can be quickly and easily transferred to the InnoTab via the file manager on the Learning Lodge Navigator. In ‘browse’ simply select the folder containing the video, music or pictures files in the correct format (see specification above), then highlight the files you want to transfer to the InnoTab and select the arrow (à) to move them across.
How do I claim my three V-Coins?
In order to access your three V-Coins and all InnoTab applications, you need to download the Learning Lodge Navigator software from our website, link below:
Learning Lodge Navigator
From here, you should select the InnoTab icon and download the Learning Lodge Navigator software for either the PC or Mac. Once this is downloaded and saved to your computer, connect your InnoTab to the computer with the USB cable and turn it on. Allow the Learning Lodge to start itself automatically and follow the on-screen instructions to create an account and register your product.
Can the InnoTab be used with a mains adaptor/car adaptor?
Yes, the InnoTab is compatible with the VTech mains adaptor and therefore can be run off mains electricity, link below:
VTech Adaptor
The InnoTab is also compatible with the VTech car adaptor, link below:
VTech Car Adaptor
Both items can be purchased by ordering online, via our website, or by calling our Consumer Services Department on 01235 546810.
What activities are pre-loaded onto the InnoTab?
The InnoTab comes pre-loaded with one e-book (What’s That Noise?), two learning games (Ice Escape and Pinball Letters) and two creative activities (Colour & Pop and Art Studio), along with a music player, video player, photo viewer, organizer, notebook and calculator.
On purchasing the InnoTab you will receive three free V-coins which enable you to download three applications, free of charge. Following this, additional applications are available to download for just £2.99. These include e-books, games and other activities such as the Globe application.
What applications are currently available for the Innotab?
There are currently around 100 applications available to download from our Learning Lodge, these are as follows:
Interactive e-books:
Mysterious & Amazing Places (7-9)
World of Science (7-9)
Watson and the Oak Worms (5-7)
Tick-Tock of Willowbrook Farm (5-7)
Eco-Explorers Island Adventure (5-7)
Eco-Explorers in Africa (5-7)
The Tortoise and the Hare (5-7)
Bugsby’s Amazing Search (5-7)
The Princess and the Pea (5-7)
Animal Safari (4-6)
World of Sports (4-6)
Bugsby's Space Adventure (4-6)
Bugsby and the Magical Museum (4-6)
The Numberville Picnic (4-6)
Little Red Riding Hood (4-6)
The Ugly Duckling (4-6)
Alice's Adventures in Wonderland (4-6)
Mr Crimble’s Dinner (4-6)
Jack and the Beanstalk (4-6)
The Emperor’s New Clothes (4-6)
All Around the World (4-6)
Oceans of Wonder (4-6)
All e-books clearly display the words of the story and include options to have them read aloud or not, furthermore more difficult words have explanations attached to them (when selected) to improve comprehension.
Learning games:
Animal Match (7-9)
Add ‘em up Aliens (7-9)
Treasure Hunt (7-9)
Alpha Circuit (7-9)
Roll Bird Roll (7-9)
Word Hunter (7-9)
Cab Tab (7-9)
Pipe Game (7-9)
Checkout (7-9)
Animal Scramble (7-9)
Dance Club (7-9)
Teddy Tower 2 (7-9)
Science Smack (7-9)
Magnet Maze (7-9)
Scoot the Robot (7-9)
Qube Quest (7-9)
Place the Face (7-9)
Maths Oven (7-9)
Rapid Recycling (5-7)
Paper Plane (5-7)
Toy Claw Maths (5-7)
Veggie Farm (5-7)
Travel to Treasure (5-7)
Rhyming Whiz (5-7)
Dress for the Job (5-7)
Sentence Puzzle (5-7)
Twist! H2O (5-7)
Insect Safari (5-7)
Cuckoo Clock (5-7)
Flower Garden (5-7)
Puzzle Safari (5-7)
Shopping Spree (5-7)
Carrot Patch (5-7)
Match Blocks (5-7)
Maths Mall (5-7)
Blocks o’ Fun! (5-7)
Fly Cycle (5-7)
Song Aliens (5-7)
Food Fun (5-7)
Fetch the Ball (5-7)
World Tour (5-7)
Sushi Master (5-7)
Helpless Hippos (5-7)
Puppy Path (5-7)
Hide and Seek Hounds (4-6)
Wild Cards (4-6)
Fruit Feast (4-6)
Ice Hockey Goal (4-6)
Ink Tank (4-6)
Number Block Drop (4-6)
Sort the Seals (4-6)
Finding FingerPals (4-6)
Happy Farm (4-6)
Face Feelings (4-6)
Keyboard Jam (4-6)
DJ Beats (4-6)
Scene Search (4-6)
Colouring Book (4-6)
Key to the Map (4-6)
Match Job (4-6)
Teddy Tower (4-6)
Monkey Disco (4-6)
Ant Harvest (4-6)
Munchy Monster (4-6)
Chick it Out (4-6)
Hide-n-Beak (4-6)
Balloon Catcher (4-6)
Other:
Globe (5-7) – Explore the Globe whilst learning interesting facts, as well as geography, popular sports, customs, animals, land marks and languages from around the world!
Chinese Numbers (5-7/7-9) – Do you know what Chinese numbers look like? Let’s follow the strokes one by one to learn how to write the Chinese numbers from one to ten!
Letter Pooch (5-7) – Trace the letters of the alphabet to help your dog dig up the items that the gopher has buried!
Themes (for all age ranges):
Animals
Autumn
Music
Plant
Princess
Sports
Car
Winter
When will there be more applications available on the Learning Lodge Navigator?
We are currently working on more downloads which will be released later this year.
Will there be an InnoTab application to help children with writing?
Yes, the Letter Pooch application is specifically designed to teach children how to write letters and improve handwriting skills.
How are the InnoTab cartridges different from the downloads?
InnoTab cartridges are a bumper pack of applications. Each cartridge includes one interactive e-book, three learning games and two creative activities and features licensed characters, such as Disney Princesses or Scooby-Doo.
The cartridges that are currently available are:
- Dora the Explorer (4-6)
- Disney Princesses (4-6)
- Toy Story 3 (4-6)
- Cars 2 (5-7)
- Scooby-Doo (5-7)
- Penguins of Madagascar (5-7)
- Mickey Mouse Clubhouse (5-7)
- Disney Fairies (5-7)
- SpongeBob SquarePants (7-9)
Any software issues
If you encounter any software issues, such as unresponsive buttons or screen, you may need to reboot your software via the ‘Update my InnoTab’ icon on the Learning Lodge.
Learning Lodge Issues
If you are having problems creating an account, registering your InnoTab, or downloading applications, you may need to download the latest version of Adobe Flash Player for OTHER BROWSERS.
Flash Player 11 has separated Flash Player for Internet Explorer and Other Browsers. The Learning Lodge requires Flash Player to be downloaded for OTHER BROWSERS. Therefore although you may have the latest flash version for Internet explorer, the Learning Lodge requires a different flash player.
In order to update your Flash Player to be compatible with the Learning Lodge, you will need to visit this link: http://get.adobe.com/flashplayer/
- Then select ‘Do you have a different language or operating system?’
- (or go to http://get.adobe.com/flashplayer/otherversions/)
- Select your operating system for Step 1
- Select Other Browsers for Step 2
- Download Flash Player
- Install Flash Player, restart your computer, connect the InnoTab using the USB cable and allow the Learning Lodge to start itself.
Following this, the Learning Lodge should run smoothly. If you continue to have problems after following the instructions above, please contact our Consumer Services Department on 01235 546810 or by email on consumer_services@vtech.com and they will be able to assist you further.
If you have a question why not contact us?