This section is designed to help you overcome a problem that you may be experiencing with your VTech toy. We update this section regularly so if you have any feedback please contact us.
My V.Smile picture is pixilated/blurry
Please refer to your television manufacturer's manual and adjust the aspect ratio to 4:3, the Vsmile will then display at the correct dpi ratio in relation to the screen size.
My V.Smile picture is jumping/flickering
The vast majority of LCD and plasma screen televisions display a picture at 60hz, the Vsmile system is pre configured to display at 50hz, the television is therefore refreshing faster than the Vsmile can display.
Please refer to your television manufacturer manual and change the 'refresh rate' from 60hz to 50hz, the image should then appear stable.
My V.Smile/V.Smile Baby will not go past the introduction screen
Switch off the base unit, insert cartridge and push down firmly until a loud 'click' can be heard, the cartridge should not move freely when lifted from the console.
Re start the console and wait for the introduction to complete, the cartridge should then load automatically.
Where is my V.Smile microphone?
The V.Smile microphone is located within the games storage compartment, which can be found at the back of the console. The compartment is covered by a protective paper cover while in the box and should be removed to retrieve the microphone.
How can I use the WorkBook included in My Laptop?
The green button on the mouse is used as the "enter" key. To access the workbook mode select the green workbook key. The screen will then show "011". Move your mouse to the right then push it upwards so that "031" appears. Press the green button to confirm. 001 is now displayed. Now you can start using your workbook. Follow the activities on the book and try to answer the questions. To do so you can move the mouse upward (blue), downward (yellow), right (green) or left (red). The colours are marked around the mouse too!
You can find more instructions on the workbook!
After opening my First Steps Plus the string was missing. What can I do?
The string was removed for safety reasons, it was there to keep the phone attached. The product has an on-hook and off-hook mode so the product can be used as intended without the string. If your handset is mislaid you may purchase one by calling our Consumer Service Department on (01235) 546810 (from UK) or +44 1235 546 810 (outside UK).
Are V.Smile TV Learning System Games Compatible with V.Smile Motion?
Yes, all V.Smile TV Learning System Games compatible with V.Smile Motion. However the motion element of game play will not be available on the system.
How do I download my MP3s to my Kidizoom Pro?
To Download MP3 songs to your Kidizoom Pro, first connect the Kidizoom Pro to a computer with the supplied USB cable. After connecting, find the MUSIC folder located in the removable disk titled 'VTech 1070' or on the extended SD card if one is inserted. Copy your desired MP3 files to the MUSIC folder. After the MP3 files are copied, you can disconnect the Kidizoom Pro from computer. You are now ready to listen to your music on Kidizoom Pro!
Please note, Kidizoom Pro only supports MP3 files, so please double check the format of your files before you start the download process.
If you have a question why not contact us?
